Having a large number of B2B customers that place repeat orders outside of any contract or subscription is a headache when it comes to keeping them loyal.
Salespeople will know their top customers, but beyond that, they cannot possibly track every single customer.
Only those with predictive customer behavior data can systematically act to increase customer retention and ROI.
When you know the status of each of your clients in their lifecycle, you will be able to reach out to them at the right time, with personalized offers, increasing your revenue.
Get alerted when a customer starts dropping off or stops ordering one specific product.
Separate your end customers into “Active, At-risk, and Churned” buckets and prioritize them by RFM segmentation (Recency, Frequency, Monetary).
Know the next order date and amount of each of your customers.
Analyze the ordering pattern of your customers and identify changes in the way they order.
Create fully targeted marketing campaigns for customer retention.
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